Last updated: March 2026
About Us
These terms and conditions govern the services provided by Somalab Ltd, a company registered in England (registered address: 17 Belmont, Lansdown Road, Bath, BA1 5DZ, England), operating under the brand Charlotte Grysolle — Body-Based Performance.
For questions about these terms, contact us at hello@charlottegrysolle.com.
Services
Somalab Ltd offers the following services:
- Private Coaching (Nervous System Potential) — personalised 1:1 programs of 5, 7, or 9 modules, delivered online via Zoom.
- Group Programs (e.g., Sleep Systems) — live group programs delivered online over a fixed number of weeks.
- Retreats — multi-day in-person freediving and breathwork retreats held at specified locations, co-organised with partner facilitators.
- Corporate Workshops — in-person or online workshops for teams and organisations.
Booking and Payment
Private Coaching
Full payment is required prior to the first session. Payment can be made by bank transfer or card. Your place is confirmed once payment is received in full.
Group Programs
Full payment is required before the program start date. Your place is confirmed once payment is received.
Retreats
A 50% deposit of the total retreat fee is due upon registration to secure your place. The remaining 50% is due no later than 30 days before the retreat start date. All fees are in Euros (€), and any applicable transfer or banking fees are the responsibility of the participant.
Failure to complete payment by the deadline may result in the cancellation of your booking without refund of the deposit.
Retreats are co-organised with partner facilitators and may be subject to additional terms provided at the time of booking.
Corporate Workshops
Payment terms for corporate workshops are agreed individually and confirmed in writing before the engagement.
Cancellation and Refund Policy
Private Coaching
Before the program starts: If you cancel before the first session, you are entitled to a full refund.
After the program has started: A refund request may be submitted after completing two sessions if:
- The client can demonstrate that the Coach’s approach is not aligned with or suitable for achieving the pre-agreed goals and intentions (established during the first session).
- The client has demonstrated active participation and commitment to implementing the recommended techniques and practices.
- Both parties agree that continuing the program would not serve the client’s documented goals.
Refunds will not be granted for:
- Change of mind or loss of interest
- Lack of participation or implementation of practices
- Personal scheduling conflicts
- Any reason not directly related to the program’s effectiveness in achieving the documented goals
Session cancellations: Sessions cancelled with less than 24 hours’ notice or missed without notice will be counted as completed. Exceptions may be granted at the Coach’s discretion.
Group Programs
- Cancellations made more than 14 days before the program start date are eligible for a full refund.
- Cancellations made within 14 days of the start date are non-refundable.
- Once the program has started, no refunds will be issued.
Retreats
- Cancellation more than 60 days before the retreat: A full refund will be issued minus any bank fees or administrative costs.
- Cancellation within 60 days of the retreat: No refund can be given at this stage, as we are contractually bound to pay the venue in full. However, if we are able to fill your spot with another paying participant, we will offer a full refund minus a €100 service fee.
- Organiser cancellation: If the retreat is cancelled by the organisers due to unforeseen circumstances (e.g., illness, force majeure, venue disruption), all payments including deposits will be refunded in full.
All cancellations must be made in writing via email. The date received will determine the applicable policy.
We are not responsible for any travel or accommodation costs outside of retreat fees. We strongly recommend purchasing travel insurance that includes trip cancellation and medical coverage.
What’s Included in Retreats
- Accommodation for the duration of the retreat
- All meals, snacks, and beverages during the retreat
- Daily guided freediving sessions (including gear and insurance)
- Breathwork, movement, and nervous system workshops
- Group sessions and guided integration
- Airport transfers and in-retreat transport
Not included: Flights to/from the retreat location, personal travel insurance (required), optional excursions, personal purchases, or activities outside the scheduled program.
Rescheduling
- Private coaching sessions can be rescheduled with at least 24 hours’ notice, subject to availability.
- Retreat bookings may be transferred to another person if you are unable to attend, subject to approval.
Health Disclaimer
Our coaching, breathwork, and retreat services are educational and experiential in nature. They are not a substitute for medical advice, psychological treatment, or therapy.
If you have a medical condition, respiratory disorder, cardiovascular condition, or mental health concern, please consult your healthcare provider before participating.
Participants are responsible for ensuring they are fit and healthy enough to take part in all activities. This includes adequate swimming ability for freediving activities, disclosure of relevant health issues at the time of booking, and no known medical conditions that would make participation unsafe.
You agree to participate at your own risk and to follow all instructions from coaches and instructors. Somalab Ltd and its co-organisers reserve the right to exclude any participant from activities for safety reasons.
Confidentiality
All session content, materials, and communications between Coach and Client will be kept strictly confidential. The Coach will maintain professional standards of privacy and confidentiality in accordance with industry best practices.
Intellectual Property
All materials provided during coaching, programs, workshops, and retreats — including handouts, recordings, exercises, and dashboard content — are the property of Somalab Ltd and are for your personal use only. They may not be shared, reproduced, or distributed without written permission.
Limitation of Liability
To the fullest extent permitted by law, Somalab Ltd’s total liability in connection with any service shall not exceed the total amount paid by you for that service. Somalab Ltd is not liable for any injury, loss, damage, accident, illness, or delay, including disruptions caused by third parties or unforeseen cancellations due to force majeure events.
Conduct
Retreats and group programs are shared experiences. We ask all participants to contribute to a safe, inclusive, and respectful environment. The organisers reserve the right to remove any participant whose behaviour endangers others or detracts from the group experience, without refund.
Changes to These Terms
We may update these terms from time to time. The most current version will always be available on this page. Continued use of our services after changes have been posted constitutes acceptance of the updated terms.
Contact
Somalab Ltd
17 Belmont, Lansdown Road, Bath, BA1 5DZ, England
hello@charlottegrysolle.com